Rage, rage against the energy supplier
Mar. 26th, 2019 04:02 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
pensnestGRAAAAAAAAAAAAAR! !!!!! ! Ack.
TOTO Energry. *AVOID*AVOID*AVOID*
Fucking incompetent bastards.
I switched supply in January. In February (after our first, double size, payment was made) I discovered that they were using the wrong electricity meter number. I pointed this out. They had switched our neighbour's electricity instead of ours. They knew this on 15th February.
What with one interaction and another, I wrote an icily more-or-less civil two-page letter to their Complaints Department (who must be deluged) two weeks ago. Still no response.
I have just had an infuriating online chat with a person who—unlike the other TOTO representatives I had contacted hitherto—could at least write coherent English sentences, but who was blankly unable to acknowledge my point and give me an answer. Apparently it will take 6-8 more weeks to get this sorted out - which is, probably, not so bad for my neighbour, who will be getting free electricity until TOTO sorts out its mistake, but it is doing my blood pressure no good at all.
I am placing a small bet with myself that we are going to be charged for the electricity supplied to our neighbours during this period.
I am going to have to wait until all this is sorted out before switching my energy supply to someone - anyone - else.
*AVOID*AVOID*AVOID*
TOTO Energry. *AVOID*AVOID*AVOID*
Fucking incompetent bastards.
I switched supply in January. In February (after our first, double size, payment was made) I discovered that they were using the wrong electricity meter number. I pointed this out. They had switched our neighbour's electricity instead of ours. They knew this on 15th February.
What with one interaction and another, I wrote an icily more-or-less civil two-page letter to their Complaints Department (who must be deluged) two weeks ago. Still no response.
I have just had an infuriating online chat with a person who—unlike the other TOTO representatives I had contacted hitherto—could at least write coherent English sentences, but who was blankly unable to acknowledge my point and give me an answer. Apparently it will take 6-8 more weeks to get this sorted out - which is, probably, not so bad for my neighbour, who will be getting free electricity until TOTO sorts out its mistake, but it is doing my blood pressure no good at all.
I am placing a small bet with myself that we are going to be charged for the electricity supplied to our neighbours during this period.
I am going to have to wait until all this is sorted out before switching my energy supply to someone - anyone - else.
*AVOID*AVOID*AVOID*
no subject
Date: 2019-03-27 03:40 am (UTC)no subject
Date: 2019-03-28 08:46 am (UTC)(We've been with Octopus just over a year and they've actually been marvellous, I'm so relieved.)
no subject
Date: 2019-03-28 12:47 pm (UTC)I'm impressed you actually checked the meter number. though I'm guessing this may be because the bills were bigger than expected.
Seriously incompetent. Have you tried the ombudsman? https://www.ombudsman-services.org/sectors/energy
no subject
Date: 2019-03-28 02:46 pm (UTC)no subject
Date: 2019-03-28 02:46 pm (UTC)I will bear Octopus in mind. Once all this is actually sorted out we will be switching again - I just dare not switch while the situation is so messed up.
no subject
Date: 2019-03-28 02:50 pm (UTC)The semi-literacy of the first person from the advice desk to email me was... extraordinary. Sigh.
no subject
Date: 2019-03-30 03:42 pm (UTC)no subject
Date: 2019-03-30 10:00 pm (UTC)no subject
Date: 2019-03-31 02:45 pm (UTC)no subject
Date: 2019-04-01 05:20 pm (UTC)